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Every repair your team posts in WhatsApp, tracked to done.

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Maintenance
Front desk305 Tv not work pls check
HousekeepingA hotel basin and its plughole227 Sink blocked
HousekeepingA square shower head on a bathroom ceiling605 Change round shower head
Havna13 Oct, 09:01

Room 605

“Change round shower head”

Housekeeping to Maintenance

A square shower head on a bathroom ceiling, before

Resolved in 5h

  • Hotel Indigo London Paddington
  • Mercure London Paddington
  • Mercure London Hyde Park
  • Holiday Inn Leicester by IHG

Repairs get reported in the group. Then they scroll away.

HousekeepingA square shower head on a bathroom ceiling605 Change round shower head
HousekeepingAn air conditioning vent grille512 Clean ac filter please
Front desk505 Plss paint the door step and door
Housekeeping604 Discale shower head
HousekeepingA hotel basin and its plughole227 Sink blocked
MaintenanceA window handle and catch415
Front desk305 Tv not work pls check
MaintenanceA wall socket and a cable outlet604
HousekeepingA bedroom window and its white curtain602 Change the white curtain please
HousekeepingA broken toilet roll dispenser with a roll balanced on topPublic toilets First toilet the paper dispenser broken
MaintenanceA hotel toilet with its seat up211

Every hotel's group, on one board.

Havna reads each hotel's maintenance group and its guest reviews, and lands every job in one place.

  • Hotel Indigo London PaddingtonMaintenance · 305 Tv not work pls check
  • Mercure London PaddingtonMaintenance · 505 Plss paint the door step and door
  • Mercure London Hyde ParkMaintenance · 605 Change round shower head
  • Holiday Inn Leicester by IHGMaintenance · 227 Sink blocked
  • Guest reviewsGoogle · Booking.com
Havna
  1. 305Tv not work pls checkHotel Indigo London Paddington
  2. 505Plss paint the door step and doorMercure London Paddington
  3. 605Change round shower headMercure London Hyde Park
  4. 227Sink blockedHoliday Inn Leicester by IHG
  5. ReviewComplaints, linked to the fix.Google · Booking.com
  6. Public toiletsFirst toilet the paper dispenser brokenMercure London Paddington
  7. 602Change the white curtain pleaseMercure London Hyde Park
  8. 512Clean ac filter pleaseMercure London Hyde Park
  9. 604Discale shower headMercure London Hyde Park
  • Jobs605 · Change round shower head · Resolved in 5h
  • AnalyticsRoom 112 · 17 issues
  • ReviewsComplaints, linked to the fix.

How Havna works

  1. Your team keeps the group.

    Housekeeping posts a photo and a room number, the way they already do. No new app to learn.

    Maintenance
    Front desk505 Plss paint the door step and door
    Housekeeping604 Discale shower head
    HousekeepingAn air conditioning vent grille512 Clean ac filter please

  2. Every photo becomes a job.

    Havna logs the room, the problem, who reported it and who is on it.

    Havna13 Oct, 09:01

    Room 605

    “Change round shower head”

    Housekeeping to Maintenance

    A square shower head on a bathroom ceiling, before

  3. Fixed means photographed.

    The after photo closes the job, beside the before photo.

    A square shower head on a bathroom ceiling, before
    A round shower head on the same ceiling, after

    Resolved in 5h

  4. Checked before it's closed.

    Havna compares the two photos and flags work left undone.

    An open window, its hinge side before the repair
    The window after the repair, with two rusty screws marked on the hinge

    Leftover work found2 rusty screws on the hinge.

Every job, every status, one list.

Every hotel, every room, from the moment it's reported to the moment it's signed off.

See which rooms keep breaking.

Every issue logged against the room it came from.

Mercure London PaddingtonRoom 11217 issues
  1. Painting, Grouting & Silicone7
  2. Unclassified3
  3. Plumbing & Water Systems3
  4. Appliances, TV & Connectivity2
  5. Doors, Windows & Blinds1
  6. Bathroom Fixtures & Accessories1

Some jobs can't wait.

  • A bedroom wall opened up to its pipes and insulation, broken plaster on a sheet below

    Painting, Grouting & Silicone

    Room 406

    “Wall damage”

    Open

  • Plumbing & Water Systems

    Room 106

    “Major shower leak - where is it coming from?”

    Open

  • Black mould along the edge of a window recess, behind the blind

    Cleaning, Mould & Odour

    Room 505

    “Mould behind blind on window recess. Needs cleaning not just painting over. Heavy brush marks left. Colour mismatch.”

    Open

  • Paint cracking and peeling across a bathroom ceiling

    Painting, Grouting & Silicone

    Room 202

    “Severely cracked ceiling - needs painting. Damp issues? Shower door frame stained overlooked.”

    Open · Reopened twice · Waiting on: HK to take pic

  • The lift door's floor track, loose, beside damaged skirting

    General Maintenance & Common Areas

    Lift

    “Lift track loose. Skirting board damage overlooked.”

    Open

Every job runs against 48 hours.

Havna times each job from report to fix, then checks the after photo before it counts as done.

  1. 414 Loose window trim13 minPartial
  2. 216 Towel rail not working41 minPartial
  3. 109 Light holder loose/detached9.4 hPartial
  4. 106 Wardrobe hinge broken37.7 hResolved
  5. 406 Wall damagenot resolvedOpen
  6. 106 Major shower leaknot resolvedOpen
  7. 505 Mould behind blind on window recessnot resolvedOpen
  8. 202 Severely cracked ceilingnot resolvedOpen
  9. 402 Shower door roller off tracknot resolvedOpen
  10. Lift Lift track loosenot resolvedOpen
A chrome towel rail with a towel over it, before
The towel rail's control after the repair, flecked with white paint

Fast isn't finished.

Room 216

“Towel rail not working. Heating element covered in splattered paint - uncleaned.”

  1. Resolution speed0.7h vs 48h target
  2. Honest trackingStart Work used honestly
  3. Photo evidencebefore ✓, after ✓
  4. No re-opensfirst-time fix
  5. AI photo reviewHavna verdict: partial

The photo found a second job.

Havna's AI checks the before and after photos for damage nobody reported, and catches it before a guest does.

Room 402

“Shower door roller off track”

Open

A curved glass shower door hanging off its track
The same shower, its door back on the track, a hairline crack across the floor tile beside itClose up: a hairline crack running across the floor tileCracked tile overlooked

“Maintenance used to live in WhatsApp. Now it's tracked, linked to guest reviews, and we can see exactly how each room performs.”

ODGeneral Manager, Central London Hotel Group

  • Hotel Indigo London Paddington

    Front desk305 Tv not work pls check

    Resolved in 1h

  • Mercure London Paddington

    A broken toilet roll dispenser with a roll balanced on top
    A new toilet roll dispenser fitted on the wall

    Public toilets

    “First toilet the paper dispenser broken”

    Resolved in 29m

  • Mercure London Hyde Park

    A square shower head on a bathroom ceiling, before
    A round shower head on the same ceiling, after

    Room 605

    “Change round shower head”

    Resolved in 5h

  • Holiday Inn Leicester by IHG

    A hotel basin and its plughole

    Room 227

    “Sink blocked”

    Resolved in 2h

A rate for every night, set against the market.

X-Revenue reads each hotel's business on the books from OPERA and its competitors' rates from Cloudbeds, and works out a rate for every night ahead.

  • OPERA · Business on the booksRooms and ADR for every night ahead
  • Cloudbeds · Competitor ratesEach competitor and the market median
X-Rate
  1. Q4£179 to £154 market £182 −15%Sun 27 Sep
  2. Q2£229 to £312 base £260 +20%Sat 3 Oct
  3. Q3£269 to £239 market £266 −10%Thu 8 Oct
  4. Q2£219 to £266 base £254 +5%Wed 14 Oct
  5. Q3£189 to £218 market £199 +10%Mon 19 Oct
  6. Q1£239 to £281 base £268 +5%Sat 24 Oct
  7. Q1£229 to £294 base £245 +20%Wed 28 Oct
  8. Q2£239 to £249 base £238 +5%Tue 3 Nov
  • WXMThe WexmoorSample hotel, priced daily

  1. Rooms on the books in X-Rate, matched night by night against the same day's Cloudbeds Signals extract and OPERA's Business on the Books report.

  2. X-Rate laid over the hotel's own rate, its ADR on the books, the market median and each competitor.

  3. The quadrant rules behind X-Rate, with every threshold and step open to change.

The Wexmoor

A sample hotel with made-up figures · Tue 22 Sep

00 Check the books

Tue 22 Sep

By days before arrival · 132 rooms

  • Rooms on the books
  • Same time last year
Rooms on the books for Tue 22 Sep, by days before arrival, against same time last year
NightRooms on the booksSame time last year
56 days before Tue 22 Sep95
55 days before Tue 22 Sep95
54 days before Tue 22 Sep106
53 days before Tue 22 Sep106
52 days before Tue 22 Sep106
51 days before Tue 22 Sep116
50 days before Tue 22 Sep117
49 days before Tue 22 Sep117
48 days before Tue 22 Sep127
47 days before Tue 22 Sep127
46 days before Tue 22 Sep127
45 days before Tue 22 Sep138
44 days before Tue 22 Sep138
43 days before Tue 22 Sep148
42 days before Tue 22 Sep148
41 days before Tue 22 Sep159
40 days before Tue 22 Sep159
39 days before Tue 22 Sep1510
38 days before Tue 22 Sep1610
37 days before Tue 22 Sep1610
36 days before Tue 22 Sep1711
35 days before Tue 22 Sep1711
34 days before Tue 22 Sep1912
33 days before Tue 22 Sep1913
32 days before Tue 22 Sep2013
31 days before Tue 22 Sep3513
30 days before Tue 22 Sep3615
29 days before Tue 22 Sep3715
28 days before Tue 22 Sep3816
27 days before Tue 22 Sep3817
26 days before Tue 22 Sep3918
25 days before Tue 22 Sep4119
24 days before Tue 22 Sep4220
23 days before Tue 22 Sep4421
22 days before Tue 22 Sep4623
21 days before Tue 22 Sep4725
20 days before Tue 22 Sep4926
19 days before Tue 22 Sep5028
18 days before Tue 22 Sep5329
17 days before Tue 22 Sep5432
16 days before Tue 22 Sep5835
15 days before Tue 22 Sep6036
14 days before Tue 22 Sep6240
13 days before Tue 22 Sep6645
12 days before Tue 22 Sep7049
11 days before Tue 22 Sep7451
10 days before Tue 22 Sep7856
9 days before Tue 22 Sep8263
8 days before Tue 22 Sep8568
7 days before Tue 22 Sep9177
6 days before Tue 22 Sep9885
5 days before Tue 22 Sep10090
4 days before Tue 22 Sep10699
3 days before Tue 22 Sep115108
2 days before Tue 22 Sep117115
1 days before Tue 22 Sep122122
0 days before Tue 22 Sep124126

Rooms on the books in X-Rate against Cloudbeds Signals (23:10): 7 of 47 nights differ

NightX-RateSignalsDifferenceOPERADifference
Tue 22 Sep124124Same––
Wed 23 Sep122123+1––
Thu 24 Sep107107Same––
Fri 25 Sep104104Same––
Sat 26 Sep110110Same––
Sun 27 Sep7676Same––
Mon 28 Sep8888Same––
Tue 29 Sep9898Same––
Wed 30 Sep9493−1––
Thu 1 Oct8585Same––
Fri 2 Oct7676Same––
Sat 3 Oct8383Same––
Sun 4 Oct5353Same––
Mon 5 Oct6565Same––
Tue 6 Oct7777Same––
Wed 7 Oct7475+1––
Thu 8 Oct6767Same––
Fri 9 Oct5557+2––
Sat 10 Oct5858Same––
Sun 11 Oct3636Same––
Mon 12 Oct4545Same––
Tue 13 Oct5353Same––
Wed 14 Oct5151Same––
Thu 15 Oct4747Same––
Fri 16 Oct4141Same––
Sat 17 Oct4142+1––
Sun 18 Oct2929Same––
Mon 19 Oct3736−1––
Tue 20 Oct3939Same––
Wed 21 Oct3736−1––
Thu 22 Oct3535Same––
Fri 23 Oct3131Same––
Sat 24 Oct3535Same––
Sun 25 Oct2222Same––
Mon 26 Oct2828Same––
Tue 27 Oct3131Same––
Wed 28 Oct3030Same––
Thu 29 Oct2828Same––
Fri 30 Oct2424Same––
Sat 31 Oct2727Same––
Sun 1 Nov1717Same––
Mon 2 Nov2121Same––
Tue 3 Nov2323Same––
Wed 4 Nov2323Same––
Thu 5 Nov2222Same––
Fri 6 Nov2020Same––
Sat 7 Nov2222Same––

01 Rate against the market

X-Rate against hotel rate, ADR on the books, market median and competitors, by night
NightHotel rateX-RateADR on the booksMarket medianCorvane HouseHotel Brenlow
Tue 22 Sep£229£190£214£212£236£192
Wed 23 Sep£219£207£224£230£244£218
Thu 24 Sep£189£181£208£202£232£187
Fri 25 Sep£199£170£191£189£213£178
Sat 26 Sep£249£229£204£229£251£211
Sun 27 Sep£179£154£163£182£206£170
Mon 28 Sep£189£209£186£190£202£174
Tue 29 Sep£219£221£204£211£228£191
Wed 30 Sep£239£249£208£238£271£223
Thu 1 Oct£209£209£198£205£240£192
Fri 2 Oct£209£194£189£194£214£169
Sat 3 Oct£229£312£199£240£280£209
Sun 4 Oct£189£160£159£178£207£156
Mon 5 Oct£199£166£188£196£229£183
Tue 6 Oct£289£346£250£269£306£230
Wed 7 Oct£309£331£249£296–£254
Thu 8 Oct£269£239£239£266£312£236
Fri 9 Oct£169£204£186£186£200£166
Sat 10 Oct£249£249£207£227£244£195
Sun 11 Oct£179£173£154£173£186£152
Mon 12 Oct£199£228£185£208£225£196
Tue 13 Oct£229£298£211£229£265£216
Wed 14 Oct£219£266£206£234£257£211
Thu 15 Oct£209£243£198£212£226£182
Fri 16 Oct£189£267£181£203£232£192
Sat 17 Oct£249£262£199£239£272£215
Sun 18 Oct£159£152£153£169£186£154
Mon 19 Oct£189£218£179£199£216£175
Tue 20 Oct£219£248£209£217£233£194
Wed 21 Oct£229£264£214£232£274£218
Thu 22 Oct£219£253£199£221£258£206
Fri 23 Oct£199£240£190£209£245£184
Sat 24 Oct£239£281£211£248£285£212
Sun 25 Oct£189£187£159£179–£169
Mon 26 Oct£199£212£188£193£224£168
Tue 27 Oct£229£282£199£215£228£185
Wed 28 Oct£229£294£205£225£261£202
Thu 29 Oct£219£245£189£223£249£190
Fri 30 Oct£209£268£190£204£227£191
Sat 31 Oct£249£290£209£257£273£237
Sun 1 Nov£189£203£158£174£198£163
Mon 2 Nov£219£219£185£204£218£183
Tue 3 Nov£239£249£208£218£250£185
Wed 4 Nov£229£254£208£222£261£196
Thu 5 Nov£209£237£197£206£229£184
Fri 6 Nov£199£236£176£205£233£186
Sat 7 Nov£249£261£194£229£253£212

02 Tune the rules

Premium on market median, Q1 and Q2£20
Just Rev line£150
Short lead3 days
Just Fill, tight below1
Just Fill, loose above5
  • Pickup > 0, Just Rev £1–150
    Q3: Pickup > 0, Just Rev £1–150+5%
  • Pickup > 0, Just Rev > £1507×
    Q3: Pickup > 0, Just Rev > £150+10%
  • Pickup > 0, Just Rev −£1 to −150
    Q3: Pickup > 0, Just Rev −£1 to −150−5%
  • Pickup > 0, Just Rev < −£150
    Q3: Pickup > 0, Just Rev < −£150−10%
  • Pickup > 0, no Just Rev
    Q3: Pickup > 0, no Just Rev+5%
  • No pickup3×
    Q3: No pickup−10%

X-Rate moves the hotel rate on 44 of 47 nights

  • Hotel rate
  • X-Rate, default rules
  • X-Rate, as tuned
X-Rate as tuned, against X-Rate by the default rules and the hotel rate
NightHotel rateX-Rate, default rulesX-Rate, as tuned
Tue 22 Sep£229£190£190
Wed 23 Sep£219£207£207
Thu 24 Sep£189£181£181
Fri 25 Sep£199£170£170
Sat 26 Sep£249£229£229
Sun 27 Sep£179£154£154
Mon 28 Sep£189£209£209
Tue 29 Sep£219£221£221
Wed 30 Sep£239£249£249
Thu 1 Oct£209£209£209
Fri 2 Oct£209£194£194
Sat 3 Oct£229£312£312
Sun 4 Oct£189£160£160
Mon 5 Oct£199£166£166
Tue 6 Oct£289£346£346
Wed 7 Oct£309£331£331
Thu 8 Oct£269£239£239
Fri 9 Oct£169£204£204
Sat 10 Oct£249£249£249
Sun 11 Oct£179£173£173
Mon 12 Oct£199£228£228
Tue 13 Oct£229£298£298
Wed 14 Oct£219£266£266
Thu 15 Oct£209£243£243
Fri 16 Oct£189£267£267
Sat 17 Oct£249£262£262
Sun 18 Oct£159£152£152
Mon 19 Oct£189£218£218
Tue 20 Oct£219£248£248
Wed 21 Oct£229£264£264
Thu 22 Oct£219£253£253
Fri 23 Oct£199£240£240
Sat 24 Oct£239£281£281
Sun 25 Oct£189£187£187
Mon 26 Oct£199£212£212
Tue 27 Oct£229£282£282
Wed 28 Oct£229£294£294
Thu 29 Oct£219£245£245
Fri 30 Oct£209£268£268
Sat 31 Oct£249£290£290
Sun 1 Nov£189£203£203
Mon 2 Nov£219£219£219
Tue 3 Nov£239£249£249
Wed 4 Nov£229£254£254
Thu 5 Nov£209£237£237
Fri 6 Nov£199£236£236
Sat 7 Nov£249£261£261

Sun 27 Sep

  1. Rooms 76 vs 85, ADR £163 vs £168Q4
  2. No pickup, Just Fill > 5−15%
  3. On market median £182£154

Against the live rate: 31 up, 3 held, 13 down

Agents that do whole jobs

  • Reports agent

    Reads the scheduled OPERA reports each morning and turns them into live dashboards and alerts.

  • Inbox agent

    Triages every meetings & events enquiry the moment it lands.

  • Event platform agent

    Logs in to the event booking platforms every day and keeps the sales team's tracker up to date.

  • Works in your systems

    Agents log in to the tools your team already uses. Nothing to migrate.

  • Checks its own work

    Every result is validated before it is sent, loaded or reported.

  • Knows when to ask

    Anything unusual goes to a person, with the context already pulled together.

Maintenance you can see.

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